Initiating the process
In order to initiate the complaint process please contact our Customer Care Team ensuring you provide as much detail as possible including a timeline of events (if applicable), the details of any of our team that you have dealt with, any relevant emails or communications and the times and dates. Basically, as much information you can provide us with to help us conduct a thorough investigation of your complaint.
What will happen
Your complaint will then be relayed upon receipt and reviewed by a manager who will take into account all of the information you have provided us with and who might contact you to ask further questions if required. We will do everything we can to deal with any complaint raised and should we find a way to resolve any of your issues we will.
Depending on the complexity of the case it can take up to 28 days to receive a reply.
Our customer care teams are comprised of real people. We will not respond to rude, abusive or threatening emails and we will immidiately cease all communication. Any persistent communication that is deemed abusive will be logged, stored and may be reported accordingly.