Customer Care

Get Help Faster:
Instead of waiting for a response from Customer Care, it may be quicker to check out our Support Centre

Support Centre

Office Hours:
Our office hours are from Monday to Friday: 9am - 4pm (GMT).

Response Times:
It is our goal during office hours to reply to all enquiries within 2 hours (excluding busy periods and public holidays).

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Contacting Customer Care:
Our Customer Care team only speak English. In order to help you better, please ensure you give as much detail as possible with your enquiry while remaining polite.

No Excuse: Our customer care team is comprised of friendly and kind people. Any offensive, abusive or threatening emails will not be answered and all further comminication will cease. Abusive emails will be logged and reported where appropriate.