Privacy policy

Introduction
We understand the importance of having a comprehensible Privacy Policy and here we set out just to do that in plain English. We comply with the General Data Protection Regulation (GDPR) EU legislation which takes effect on the 25th of May 2018.

Who We Are.
This site and service is operated and owned by CowGoMoo Web Solutions Ltd. Company No: 7682909. We are also registered with the Information Commissioner's Office ("ICO") of the United Kingdom under the Data Protection Act 1998 and have a designated Data Protection Officer.

Why and what data do we collect and whats our legal justifications?
For you to have an account with us you need to provide an email address.

Legal Justification: We use your email address so you can login, manage your account and make it possible for you to retrieve/reset your password and alert you to security issues relating to your account if there are any. We also use your email for alerting you to event and interactions (which are optional) on the site between you and other members.

When you complete your public profile on our site, you will be asked various questions such as username (your chosen one), date of birth (to show members your age), gender, location (nearest town/city, county and country) and type of profile. We also recommend you upload an image for your profile (this is not compulsory) but due to the sensitive nature of our sites, we suggest you apply a certain amount of discretion (should you wish).

Legal Justification: It is required for you to access our service and member interaction.

We further provide some features for you to express yourself and any interests you may have, publish a profile and content on our timelines, other member's timelines, chatrooms, and other areas on the our site.
Some of these special features and areas we provide you the option for you to disclose further additional personal information such as ethnicity, and sexual orientation.

Legal Justification: It is required for you to access our service. Any of the aforementioned data is optional and is published only if you choose to disclose it on your profile or areas you have posted on our site.

When you subscribe as a VIP Member and make an online card payment, our payment vendors (CCBill) will require your name, address information, and card details in order to process your transaction.

Legal Justification: Our payment vendor will need your name, address, credit/debit card details to process your payment. This is done securely by our payment vendors. You can find out more about CCBill's Privacy Policy by clicking here (opens in new window).

It is important you understand that we cannot be held responsible for personal information you choose to disclose on the site and to other members which we have not specifically required for you to complete your profile. We collect data (technical) such as IP address, date you joined, date and time you last logged in and accessed the service and device types and other information such as web browser and PC or mobile platform.

Is you personal data shared by us??
We will never sell, share, rent or give your personal data to any thrid party. We will however share (be viewable by other users and visitors to our site and may be viewable by search engines) your username, gender, profile, timeline posts, age, events, images, and other data you have specifically chosen to publish on your profile or our website.

We offer privacy options on our site regarding who can and cant view your profile, photos and posts, however, we urge all members to take steps and not disclose any identifiable information in photos, profiles and posts. You can access your privacy controls that control many such features, please see My Settings » Privacy (tab).

Your personal data is not transmitted outside of the EU and is stored on our servers in the United Kingdom unless you make a transaction whereby your details will be transmitted to our payment vendors for transaction purposes. If you have access to our Arrowchat chatroom and instant messenger. your data will be transmitted to their servers which are outside the EU. ArrowChat operate their own hosting and servers and we also transmit data to our servers. As for the push service, we are not the owner of the servers where messages are transmitted. Our support team can put you in contact with the server operator.

Unintentional Disclosure
If we experience a security breach, or an instance where our service suffers a malfunction (such as hardware or software failure) and your personal data/information is unintentionally made available third parties, we will notify you of the instance within 7 working days from the time we discover the disclosure.

What About Data Retention?
Accounts can only be deleted by our staff using the administration control panel. You can delete your account anytime by sending an email to our support team using the contact form. Please note that deletions are permanent and you will lose all data. This process is not reversible. Once we delete your profile, it will no longer be visible on the site and service but we may keep your data for one month (or as required by law) before deleting permanently. We may also retain your data offline (local machine in our offices) or remotely encrypted under our incremental backup for one month. This includes private messages and posts.

Legal Justification: Should the data be required by the Authorities in cases such as (but not limited to) abuse, fraud and scamming.

What about cookies?
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. We use the following Cookies.

Google Analytics
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics" programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Our Cookies
Make our website work as you expect and would not function to purpose. Our cookies help make possible things such as, save you having to login every time you visit the site and remember your settings during and between visits or improve the speed/security of the site.

Legal Justification: Without cookies the system will not work properly and you will not access all areas of the site and service. We will also not be able to improve our service without statistical coockies such as Google Analytics.

Search Engines and Third Party Sites:
We allow our Site to be crawled by search engines and anything posted by you including photographic images may become publicly view-able on this and third party Sites including search engines. While we offer privacy options on our Site regarding who can and cant view your profile and content, we cannot guarantee that these privacy features will not malfunction, break or work consistantly. We urge all members to take steps and not disclose any identifiable information in photos, profiles and posts.

Requesting more info or making a privacy related complaint?
If you have any questions regarding our Privacy Policy, please feel free to contact us using the contact link here. If you are unsatisfied with our response please feel free to contact the Information Commissioner's Office (ICO) by visiting https://www.ico.org.uk